Questions about Basis Fantasy? Email us for support, billing, and privacy questions at support@basisfantasy.com. This is the working, monitored contact address for Basis.
We aim to acknowledge every message within two business days. Billing disputes and refund requests are handled through the same address — see the refund policy for eligibility, what to include in your request, and our decision timeline.
To stop a Premium subscription from renewing, cancel it in Account. Cancellation keeps access through the paid period and does not itself request a refund; email us to request one under the refund policy.